The Tuscan Hotel

JD
John Doe

Conversations

HK
Housekeeping 2m ago

Room 204 is ready for inspection

FD
Front Desk 15m ago

Guest request: Extra towels to 312

EN
Engineering 1h ago

AC unit in 205 repaired

GS
Guest - Room 312 2h ago

Thank you for the quick service!

HK

Housekeeping

Active now
HK

Room 204 is ready for inspection. All cleaning completed.

2:45 PM

Thank you! I'll send maintenance over shortly.

2:46 PM
HK

Perfect. Also, room 205 needs extra towels. Should I handle it?

2:47 PM

Yes, please. I'll mark it as assigned to you.

2:48 PM

Front Desk Tasks

Tasks

Task Name
Description
Location
Priority
Date
Actions
Inspection
Inspect room 204 after housekeeping completion
Room 204
High
Today, 2:45 PM
Extra Towels
Guest requested extra towels for room 312
Room 312
Medium
Today, 2:30 PM
AC Unit Repair
AC unit in room 205 needs repair
Room 205
Low
1 hour ago
Cleaning
Deep clean room 201 after guest checkout
Room 201
Completed
Yesterday, 4:30 PM
Completed
WiFi Router Reset
Reset WiFi router in room 305
Room 305
Completed
Yesterday, 11:20 AM
Completed
Guest Welcome Package
Deliver welcome package to room 401
Room 401
Completed
2 days ago
Completed

Analytics Dashboard

1,247

Messages Sent

+12% from last week

342

Tasks Completed

+8% from last week

2.3 min

Avg Response Time

-15% from last week

48

Active Users

+4 from last week

Message Activity

156
204
120
228
180
216
168
Monday Tuesday Wednesday Thursday Friday Saturday Sunday

Task Completion Rate by Department

Management 94%
Engineering 92%
Housekeeping 88%
Front Desk 85%
Maintenance 79%

User Management

User Department Role Status Last Active Actions
JD
John Doe
john.doe@resort.com
 Management Admin Active 2 minutes ago
SM
Sarah Miller
sarah.miller@resort.com
 Front Desk User Active 15 minutes ago
MJ
Mike Johnson
mike.johnson@resort.com
 Housekeeping User Active 1 hour ago
EW
Emily Wilson
emily.wilson@resort.com
 Engineering User Inactive 3 days ago

Lost & Found

Item Name
Description
Location
Date
Status
Actions
iPhone 12 Pro - Black
Lost in the pool area
Pool Area
Today, 3:15 PM
Lost
Room Key Card - Room 312
Found in the elevator
Elevator
Yesterday, 8:30 PM
Found
Ray-Ban Sunglasses
Found in the restaurant
Restaurant
2 days ago
Claimed
Completed
Apple Watch Series 7
Lost in the fitness center
Fitness Center
Today, 10:45 AM
Lost
Children's Toy - Blue Teddy Bear
Found in the lobby play area
Lobby
Today, 11:20 AM
Found
Wallet - Brown Leather
Lost in the bar area
Bar
Today, 7:30 PM
Lost

Knowledge Base

Document Name
Description
Department
Date
Type
Actions
Housekeeping SOP
Standard operating procedures for housekeeping department
Housekeeping
Today, 2:30 PM
SOP
Room Specifications
Detailed specifications for all room types and amenities
Front Desk
Yesterday, 4:15 PM
Property
Emergency Procedures Manual
Complete emergency response procedures and contacts
Maintenance
2 days ago
Document
Front Desk Check-in Process
Step-by-step check-in procedures for front desk staff
Front Desk
3 days ago
SOP
Hotel Amenities Guide
Complete guide to all hotel amenities and services
Concierge
5 days ago
Property

Settings

General Notifications Integrations Security

General Settings

Your hotel or resort name

Select your property's time zone

Default language for the platform

Notification Settings

Receive email notifications for important updates

Receive push notifications on your devices

Receive SMS for urgent messages

Integrations

PMS

Property Management System

Connect your PMS for seamless data sync

Email

Email Client

Sync with your email for guest communications

Calendar

Calendar

Integrate with Google Calendar or Outlook

Security Settings

Add an extra layer of security to your account

Last changed 30 days ago

Manage your active login sessions